The Gap Portal

Setting up multi-factor authentication

Multi-Factor Authentication (MFA) is an extra layer of security you can add to your portal account.

If your portal administrator connects your firm to Xero Practice Manager (XPM) to sync clients via the Xero Sync feature, you are required to enable multi-factor authentication.
Important info
Enabling MFA requires an MFA mobile app, such as Authy or Google Authenticator. We recommend you install the app before getting started.

To start, navigate to Main menu > My Profile. The MFA section is at the bottom left of the page. MFA is disabled by default on your first log in. 

Enabling MFA

  1. Click the Configure Multi-Factor Authentication button. A page with instructions will appear.
  2. Open your chosen MFA app on your phone and scan the QR code on the portal instructions page. Alternatively, you can insert your email address and type the 16 character code into your MFA app.
  3. When you can see The Gap Portal and six-digit code in your app, click Next on the portal instruction screen. 
  4. Type the six-digit code in the Authentication Code input field. The button below will be enabled when you finish.
  5. Click the Complete Multi-Factor Authentication Setup button.
The MFA status will now appear as enabled in your User Settings.
The codes provided by MFA apps change every 30 seconds. Ensure you enter a valid code before it changes!

Disabling MFA

If your firm uses Xero Sync, you are required to have MFA enabled. if you disable MFA you will not have access to portal features until you enable it again.
  1. Go to Main menu  > My Profile. The MFA section is at the bottom left of the page.
  2. Click the Configure Multi-Factor Authentication button.
  3. Click Remove and Reset your Security
The MFA status will now appear as disabled in your User Settings. If your firm has an active Xero Practice Manager (XPM) integration, you will be redirected to the instructions to enable MFA and you will not be able to access other parts of the portal until MFA is enabled. If your firm does not have an active XPM integration, you will be redirected to your User Settings.

Troubleshooting MFA

  1. If you set up MFA a second time, make sure to delete the original code from your app as it will no longer work
  2. If you are having trouble logging in due to an invalid code, contact us and we can assist to remove the MFA requirement from your account
  3. If you experience issues during your MFA setup, try using a different authentication app, such as Authy or Google Authenticator
We recommend setting up your own MFA code so you know how it works.
Do not share MFA codes or portal logins!

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