The Gap Portal

Fixing the 'Client with this name and email is already in your client list' error

If the below error appears when adding a new client, it means the client already exists in your portal records.

If you experience this error:
  1. Use the Search  feature to see if the client is in your client list.
  2. If the client doesn't appear in the search results, the client has been archived. Portal administrators can restore the client from the archive. For more information, see the Managing Clients article.
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